Politique d’expédition

Hey customer! I want you to know that I do my absolute best to make sure you are happy with your order, but I’m bound by certain laws of physics/economics (for now). Please read the policy below if you have an issue with an order. We're always happy to help, so please reach out to administration@arcanebullshit.com with any questions.


📦 Shipping Policy

Shipping Destinations & Carriers

  • We currently ship to almost every country on earth using a combination of Canada Post, USPS, PostNL, UPS, and other local carriers.
  • Right now we only ship once a week! Orders placed before Tuesday each week ship the same business week; otherwise they ship on the Tuesday of the next business week. That means packing times can be up to 7 business days.
  • Estimated delivery dates are shown at checkout, when possible, but these are only estimates and can't be guaranteed, especially during busy seasons.

Shipping Rates & Free Shipping Offers

  • Shipping costs are calculated at checkout based on package weight and destination.
  • Promotional offers (e.g. “Free Shipping over $XX”) apply only to outbound shipping—not to return shipping or insurance fees.

Order Tracking & Insurance

  • Tracking information is provided via email once your order has shipped, if applicable. If your shipping notification doesn't include tracking, your order likely isn't tracked.
  • Optional shipping protection coverage is added at checkout. Protection is recommended for high‑value orders. Further details about protection terms are below.
  • Insurance and shipping fees are separate and non‑refundable (see Refund section below).

Shipping Insurance / Package Protection

We offer optional shipping protection at checkout to help cover the cost of any items lost or damaged during transit.

  • If you choose to add insurance, and your package is lost or arrives damaged, we will offer a refund or replacement for the affected items. This includes items which are lost/stolen after delivery.
  • Shipping costs and insurance fees are non-refundable, even if a claim is approved.
  • We cannot replace or refund uninsured shipments that are lost or damaged once handed off to the carrier.
  • Insurance claims must be submitted within 10 business days of the reported delivery date (for lost packages) or 5 business days of receiving a damaged item. Photos may be required.

⚠️ If you decline shipping protection, you accept the risk of loss or damage in transit.

 


🔄 Returns & Refund Policy

Return Eligibility

  • Returns are accepted within 30 days of delivery for products that are unused, in original condition, and in their original packaging.
  • Customized, digitally printed, or final-sale items are non-returnable. This includes all items marked "print-on-demand."

Return Shipping & Fees

  • Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.
  • We do not refund original shipping costs, order processing charges, or insurance fees paid at purchase.

  • A restocking fee (e.g. 10%) may apply to returns not due to seller error—clearly indicated at time of return request.

Refund Process & Timing

  • Once we receive and inspect the returned item (in original condition), we issue a refund minus outbound shipping, insurance, restocking fee (if applicable), and return shipping cost.
  • Refunds are issued via the original payment method within 7–10 business days.
  • If an exchange is preferred, you can contact us for options.


🛎️ FAQ & Additional Info

Q: Do you refund shipping costs if I return an item?
A: No—unless the return results from our error (e.g. wrong or defective item), shipping and insurance fees paid at purchase are non‑refundable.

Q: Who pays for return shipping?
A: The customer, unless the return is due to a mistake on our part.

Q: How long do I have to return?
A: 30 days from delivery date. After that, returns may be declined or require approval.

Q: What if my item arrives damaged?
A: Please report damage within 5 business days of receipt, including photos. We’ll guide you through claims or replacements.