Shipping policy

Hey customer! I want you to know that I do my absolute best to make sure you are happy with your order, but I’m bound by certain laws of physics/economics (for now). Please read the policy below if you have an issue with an order. We're always happy to help, so please reach out to support@arcanebullshit.com with any questions.

📦 Shipping Policy

Shipping Destinations & Carriers

  • We ship from both Canada and the US. If you order in the US, your goods will ship from the US. If you order from Canada, your goods will ship from Canada.
  • We currently ship to almost every country on earth using a combination of Canada Post, USPS, PostNL, UPS, and other local carriers.
  • Right now we only ship once a week, so packing times can be up to 7 business days.
  • Estimated delivery dates are shown at checkout, when possible, but these are only estimates and can't be guaranteed, especially during busy seasons.

Shipping Rates & Free Shipping Offers

  • Shipping costs are calculated at checkout based on package weight and destination.
  • Promotional offers (e.g. “Free Shipping over $XX”) apply only to outbound shipping—not to return shipping or insurance fees.
  • Import duties, taxes, and carrier fees are not included in your order total and may be payable before delivery.

Order Tracking & Insurance

  • Tracking information is provided via email once your order has shipped, if applicable. If your shipping notification doesn't include tracking, your order likely isn't tracked.
  • Optional shipping protection coverage is added at checkout. Protection is recommended for high‑value orders. Further details about protection terms are below.
  • Insurance and shipping fees are separate and non‑refundable (see Refund section below).

Shipping Insurance / Package Protection

We offer optional shipping protection at checkout to help cover the cost of any items lost or damaged during transit.

  • If you choose to add insurance, and your package is lost or arrives damaged, we will offer a refund or replacement for the affected items. This includes items which are lost/stolen after delivery.
  • Shipping costs and insurance fees are non-refundable, even if a claim is approved.
  • We cannot replace or refund uninsured shipments that are lost or damaged once handed off to the carrier.
  • Insurance claims must be submitted within 30 business days of the reported delivery date (for lost packages) or 10 business days of receiving a damaged item. Photos may be required.

⚠️ If you decline shipping protection, you accept the risk of loss or damage in transit.



🔄 Returns & Refund Policy

Return Eligibility

  • Returns are accepted within 30 days of delivery for products that are unused, in original condition, and in their original packaging.
  • Customized, digitally printed, or final-sale items are non-returnable. This includes all items marked "print-on-demand."

Return Shipping & Fees

  • Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.
  • We do not refund original shipping costs, order processing charges, or insurance fees paid at purchase.

  • A restocking fee (e.g. 10%) may apply to returns not due to seller error—clearly indicated at time of return request.

Refund Process & Timing

  • Once we receive and inspect the returned item (in original condition), we issue a refund minus outbound shipping, insurance, restocking fee (if applicable), and return shipping cost.
  • Refunds are issued via the original payment method within 7–10 business days.
  • If an exchange is preferred, you can contact us for options.


🛎️ FAQ & Additional Info

Q: Do you refund shipping costs if I return an item?
A: No—unless the return results from our error (e.g. wrong or defective item), shipping and insurance fees paid at purchase are non‑refundable.

Q: Who pays for return shipping?
A: The customer, unless the return is due to a mistake on our part.

Q: How long do I have to return?
A: 30 days from delivery date. After that, returns may be declined or require approval.

Q: What if my item arrives damaged?
A: Please report damage within 10 business days of receipt, including photos. We’ll guide you through claims or replacements.